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Shipping policy

Shipping Information

We are committed to delivering orders quickly and efficiently while providing the best paw-sible service. Below, you’ll find important details about our fulfillment process, including order processing times and transit & delivery estimates.

Order Processing Time

All orders are processed within approximately 3 business days (Monday through Friday), regardless of the shipping location.


To find out where a specific item is shipped from, check the Shipping Info icon on the product page.

Transit & Delivery Time

Once your order is shipped, transit times will vary based on your destination.


United States:


  • Standard Shipping: Delivery typically occurs within 6 business days after the order is shipped.


International Orders: Duties and Taxes Paid in checkout (AU, CA, NZ, UK, all countries in the EU):


  • Europe: Delivery typically occurs within 7-8 business days after the order is shipped.
  • Canada: Delivery typically occurs within 6 business days after the order is shipped.
  • Australia: Delivery typically occurs within approximately 10 business days after the order is shipped.


International Orders: Duties and Taxes UNPAID (other international destinations):


  • Standard Shipping: Delivery typically occurs within 4 weeks after the order is shipped.
  • Duties and taxes are due upon receipt.
  • Delivery made by local postal service.

Tracking Your Order

As soon as your order ships, you will receive a confirmation email with a tracking number. This allows you to follow your package’s journey from our warehouse to your doorstep. Visit our Tracking Page.

Hero Support (aka Customer Support)

We are here to help! Please get in touch with our Support Team with any questions or concerns by using our contact form.

Expert Customer Care

Our dedicated support team responds within 12 hours—industry‑leading service you can trust.

Certified Product Quality

Every product has passed strict quality inspections to ensure safety and durability.

Reliable Delivery Estimates

Most orders are dispatched within 3–5 business days—fully trackable for your convenience.

Quarterly Impact Reports

You’ll receive a detailed email every quarter outlining project progress and donation outcomes.