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Politique d’expédition

Shipping Information

We are committed to delivering orders quickly and efficiently while providing the best paw-sible service. Below, you’ll find important details about our fulfillment process, including order processing times and transit & delivery estimates.

Order Processing Time

All orders are processed within approximately 3 business days (Monday through Friday), regardless of the shipping location.


To find out where a specific item is shipped from, check the Shipping Info icon on the product page.

Transit & Delivery Time

Once your order is shipped, transit times will vary based on your destination.


United States:


  • Standard Shipping: Delivery typically occurs within 6 business days after the order is shipped.


International Orders: Duties and Taxes Paid in checkout (AU, CA, NZ, UK, all countries in the EU):


  • Europe: Delivery typically occurs within 7-8 business days after the order is shipped.
  • Canada: Delivery typically occurs within 6 business days after the order is shipped.
  • Australia: Delivery typically occurs within approximately 10 business days after the order is shipped.


International Orders: Duties and Taxes UNPAID (other international destinations):


  • Standard Shipping: Delivery typically occurs within 4 weeks after the order is shipped.
  • Duties and taxes are due upon receipt.
  • Delivery made by local postal service.

Tracking Your Order

As soon as your order ships, you will receive a confirmation email with a tracking number. This allows you to follow your package’s journey from our warehouse to your doorstep. Visit our Tracking Page.

Hero Support (aka Customer Support)

We are here to help! Please get in touch with our Support Team with any questions or concerns by using our contact form.

Service client expert

Notre équipe d'assistance dédiée répond dans les 12 heures : un service de pointe auquel vous pouvez faire confiance.

Qualité des produits certifiée

Chaque produit a passé des contrôles de qualité stricts pour garantir la sécurité et la durabilité.

Estimations de livraison fiables

La plupart des commandes sont expédiées sous 3 à 5 jours ouvrables et entièrement traçables pour votre commodité.

Rapports d'impact trimestriels

Vous recevrez chaque trimestre un e-mail détaillé décrivant l'avancement du projet et les résultats des dons.